Answers to Your Questions

DMA stands for Direct Memory Access. It is a feature of computer systems that allows certain hardware devices, such as network cards, sound cards, or storage devices, to transfer data directly to and from the computer’s memory without involving the central processing unit (CPU). DMA enables more efficient data transfers and frees up the CPU to perform other tasks, improving overall system performance. It is particularly useful for high-speed data transfer operations and real-time applications.

Yes, firmware is necessary for the card to function properly. We offer multiple firmware options to choose from, and we also provide a “Bring Your Own Firmware” (BYOF) option if you prefer to use your own firmware.

All you need is a motherboard that supports a PCIe slot and has an available open slot. Typically, the PCIe slots are located below your Graphics Card. Simply check your motherboard specifications or consult your computer’s documentation to confirm the presence of a compatible PCIe slot.

• Products may be returned within 7 days of purchase if they are defective and free of any physical damage, provided they have not been used, modified, or flashed, and still retain their original test firmware.
• We reserve the right to approve or deny any return request at our discretion.
• Returns must include all accessories, documentation, etc., originally included with the product. Incomplete or damaged returns may be denied.
• Customers are responsible for return shipping costs.
• Refunds will be processed after the card is received and has been tested.
• A restocking fee will be applied to all returned items, and an additional processing fee will be charged for orders canceled by the customer.
• Please contact us via email at [email protected] before returning any package.

We ship from the United States.

We guarantee to ship your product within 2-3 business days from the date of purchase.

The shipping time depends on the speed you chose and paid for during the checkout process. We offer various shipping options to cater to different needs. Once your order is shipped, the estimated delivery time will be provided by the shipping carrier.

Yes, we provide tracking information for all shipped orders. You will receive a tracking number via email once your order is dispatched. You can use this tracking number to monitor the progress of your shipment on the shipping carrier’s website.

The shipping fees are calculated based on the chosen shipping method and the destination of the shipment. During the checkout process, you will be able to view and select the available shipping options along with their respective fees.

Yes, we offer expedited shipping options for customers who require faster delivery. The available expedited shipping methods and their associated costs will be displayed during the checkout process.